Contact Us
Got a question about a listing, spotted something that needs updating, or want to flag an issue with one of the new sweepstakes casinos we cover? This page tells you how to reach us and what kind of help we can and can't offer.
How to reach the Sweeps Sites team
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods when new sweeps casinos are launching or existing operators change their terms.
When you write in, it helps to be specific. If your query relates to a particular platform — for example one of the operators featured on this site such as Crown Coins, Casino.Click, or Spinblitz — tell us the name, roughly when you signed up, and what happened. General questions about how sweepstakes casinos work, or about the site itself, are just as welcome.
What we can help with
- Corrections or updates to information on our reviews, comparison tables, or offer details
- Feedback on your experience with a listed sweepstakes casino, positive or negative
- Questions about how our rankings and editorial ratings are put together
- Suggestions for platforms you think we should look at including
- General queries about how the sweepstakes model works or where it's typically available
What we can't do
We're an independent research and comparison site, not an operator, a payment processor, or a regulator. That means there are some things outside what we can resolve directly:
- Account issues. We can't access, reset, or verify anyone's account on a sweepstakes casino. For login problems, identity verification, or a frozen account, contact that operator's own support team directly — details are usually on their site or in your welcome email.
- Redemption or prize disputes. If a Sweepstakes Coins redemption is delayed, rejected, or you're unsure about a minimum threshold, that's a matter for the platform in question. Their terms and conditions will set out redemption rules, verification requirements, and timeframes.
- Legal or tax advice. We can explain, in general terms, how the dual-currency sweepstakes model works and that availability differs by state, but we can't tell you whether a specific site is permitted to operate where you live, or what you owe on a redeemed prize. For that, check the operator's own eligibility list and speak to a tax professional or your state's guidance where relevant.
- Refunds on purchases. Any purchase of Gold Coins or similar virtual currency packages is between you and the operator. We don't process payments and can't issue refunds on their behalf.
Before you write in about a specific site
A few checks can save time and often answer the question faster than waiting on a reply:
- Check the operator's own terms and conditions page for redemption thresholds, eligible states, and identity verification requirements
- Look at their listed eligible and excluded states, since coverage changes and operators sometimes adjust which states they serve
- Confirm whether the account issue relates to Gold Coins (play-only) or Sweepstakes Coins (the prize-eligible currency), since support teams often ask this first
- Have your account email and, if possible, a screenshot ready if you do end up contacting the operator's support desk
If you're new to sweepstakes casinos
If your message is really a "how does this work" question rather than something specific to one site, you may find the answer faster elsewhere on Sweeps Sites. We cover the sweepstakes model, welcome bonuses, and daily rewards across our reviews, and our Responsible Gambling page has information on setting limits and playing within your means. Our Terms and Conditions page also explains how we operate as a site, and our About Us page covers who's behind Sweeps Sites and how we approach reviewing operators.
A note on what this site is and isn't
Sweeps Sites is an independent comparison resource. We may earn a commission when readers sign up through some of the links on our site, but that doesn't influence how platforms are ranked or reviewed — our ratings reflect our own research into each operator's offers, terms, and features. We're not a sweepstakes casino operator, a payment provider, or a legal authority, and nothing on this site or in our replies to your messages should be read as legal, financial, or tax advice.
Availability of sweepstakes casinos varies by state, laws in this space continue to evolve, and individual operators decide for themselves which states they serve. If you have questions about whether a particular platform is available or appropriate for your situation, the operator's own terms and your state's current rules are the most reliable sources — we're happy to point you toward general information, but we can't make that determination for you.
Getting a useful response
To help us help you, include as much of the following as applies:
| Detail | Why it helps |
|---|---|
| Which platform or page you're asking about | Lets us check the right listing or review |
| What you expected versus what happened | Speeds up tracking down the issue |
| Approximate dates | Helps if terms or offers changed recently |
| Screenshots, if relevant | Clarifies account or display issues without back-and-forth |
Next step
If you've read through the above and still have a question we haven't answered, email us at [email protected] and we'll get back to you as soon as we can. There's no need to purchase anything or sign up anywhere to contact us — we're simply here to help you find accurate, up-to-date information on new sweepstakes casinos.